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Shipping Instructions: Please give us your complete street address. We cannot ship to a PO

Payment: We consider an order firm on receipt of full payment.(See Layby below)  Bank cheques only please. Personal cheques are accepted but you may have to wait up to 10 days for your cheque to clear before we start on your order. Make cheques out to: Hyde Accordions.
$20 service charge on all returned checks.

Credit Cards: You can place an order on the telephone or by mail using your Visa or Mastercard. We charge your credit card at the time you place your order.

Trial Period: We offer a 7 day (from when you receive the goods) trial period on our instruments.(not on parts or accessories)
We consider an item sold if we are not notified by registered mail within 7 days of your receipt of goods (no exceptions).

Layby: Since all our instruments are made to order, we tend not to have instruments in stock, however, we can produce an instrument for you on reciept of a 25% deposit. The balance of the cost can be paid over time (contact us for details), but the instrument will not be shipped until payment is made in full.

Shipping: Due to the high cost of processing small orders, we must charge a minimum $12.00
shipping charge. For large items and orders outside of Australia, call for charges. The
customer pays ALL shipping, packing and handling charges (we will bill for excess charges).
We insure all shipments. If you receive damaged goods contact the shipping company at once.

Delivery Times: This will vary depending on any customisations that are required. (Please remember that ALL our instruments are crafted to order)

Refunds: We are happy to grant refunds within our 7 day trial period. We do not grant refunds for
orders that are cancelled, or instruments that have been put on layby. Orders that are not paid for within one month of notification of completion will be considered cancelled. If an order is cancelled, the 25% deposit is forfeited.

Cancellations: If an order is cancelled, a 25% cancellation fee is charged. Our instruments are custom-made to suit a specific customer's criteria, and materials costs must be covered.

Outside Australia: All shipping charges to be determined individually. Payment for foreign
customers will be accepted in Australian dollars only via an International Money Order.

All Prices Subject To Change Without Notice

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